Policies
ONLINE SHOP TERMS AND CONDITIONS
Slight imperfections that do not compromise the integrity or life of the product are sometimes unavoidable with any handmade item. Please remember that our products are not mass-produced in a factory and are made by hand.
Our products are not directed or marketed at children under the age of 13. All users will declare themselves to be adults according to their applicable legislation. Minors may use our services only with the assistance of a parent or guardian.
Payments
All payments are handled safely and securely by WIXPayments
Delivery charges
Shipping costs are calculated by weight. All items are shipped via Royal Mail. UK parcels are sent 2nd Class. Parcels to European Union can be sent by standard or tracked service. Rest of World and USA parcels are sent Royal Mail International Tracked
Local Delivery free delivery within 3km. This is automatically calculated at checkout.
UK Delivery up to 0.1kg £2.75 0.1g to 0.25kg £4.50, over 0.25kg £6.50
European Union Standard up to 0.1kg £4.25 0.1kg to 0.25kg £8.55 0.25kg to 1kg £12.85 over 1kg £15.35
European Union Tracked up to 0.1kg £9.65 0.1kg to 0.25kg £13.05 0.25kg to 1kg £16.20 over 1kg £18.45
USA up to 0.1kg £10.65 0.1kg to 0.25kg £16.65 0.25 to 1kg £26.15 over 1kg £29.95
Rest of World (exc. USA) up to 0.1kg £10.65 0.1kg to 0.25kg £16.20 0.25kg to 1kg £26.55 over 1kg £33.55
Stitches and Hos does not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
Unless otherwise stated we aim to dispatch orders within 3-5 business days of order placement.
Pre-order and made to order items vary in timeframes and will be highlighted in bold in the item description.
Please note we cannot ship to PO boxes
Any orders containing backordered stock will not be shipped until all items on sales order are available.
REFUNDS AND RETURNS
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Returns/Exchanges
All items (except custom orders) are eligible for a full refund (minus shipping costs) if you change your mind within 7 days of receiving your order. The return shipping is to be paid by the customer and a refund will be issued within 30 days upon receipt of the item.
If you would like to exchange an item within the 7 days of receiving your order, please email shop@stitchesandhos.co.uk to arrange your request.
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Returns
Items must be returned new, unused and in original packaging. Returns that are soiled, damaged or altered will not be accepted and will be sent back to the customer.
Unfortunately, custom items cannot be returned or refunded unless faulty.
Returns and exchanges shipping/postage must be paid for by the customer.
Any items found to be faulty will be eligible for a full refund. Please retain your proof of postage until the parcel has been received by us . We aim to process returns within 7 business days of receipt. Refunds will be issued through the method used for payment.
Please contact us via email for our return shipping address. We do not have an office or separate studio space so returns are made to a private home address.
PRIVACY POLICY
Stitches and Hos (S&H) is the sole trader name of artist Sara Fowles. S&H will only collect, store and use your information for specific purposes. This Privacy Policy will change over time so please once you have read through check periodically. By using this site you acknowledge that the internet is not 100% secure as a medium of communication and so S&H cannot guarantee the security of the information S&H send you or you send me. S&H cannot be held responsible for any damages you may incur as a result of the loss of security of this information.
S&H will only share your data in line with the Data Protection Act of 1998 and any other applicable laws and addendums.
What Information is collected?
A record of your purchase is retained. This is to ensure I have details if there are problems or if S&H need to send you additional information. The purchase record contains your address, your email address and any emails relating to the purchase. S&H can see the method of payment but does not retain the information, this is retained by one of our third party service providers.
What do we use this information for?
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To process transactions - your information whether public or private will not be sold, exchanged, transferred or given to any other company without your consent other than for the express purpose of delivering your products or service.
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To send periodic purchase emails - when you purchase from us you will receive an order acknowledgement, a dispatch and posting reference.
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If you have signed up to our mailing list then you will receive occasional newsletters via email. The third party service provider we use for this is currently MailChimp
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Planning and managing Stitches and Hos retail and services. E.G. customer enquiries, monitoring shopper experience or products purchased.
How do we protect you?
S&H do not store or process your card details, they are processed and stored via one of our contracted third party service providers (e.g. Paypal, WIX payments). All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
S&H will not sell, disclose or distribute your information as an individual or your personal usage of the site without your consent or unless we are required or permitted to do so by law.
Disclosure to third parties
Whilst S&H do not sell, trade or transfer your information we do use third parties to manage this website, distribute our newsletter and to help us to complete and run our business. These are trusted third parties and agree to keep your information private.
TERMS AND CONDITIONS OF USE
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1. Introduction
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.
1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.
2. Credit
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3. Copyright notice
3.1 Copyright (c) 2021 Stitches and Hos.
3.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
4. Licence to use website
4.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website e-commerce services by means of a web browser,
subject to the other provisions of these terms and conditions.
4.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
4.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website including republication on another website;
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
4.6 Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
4.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
5. Acceptable use
5.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of [search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
6. Registration and accounts
6.1 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
6.2 You must not allow any other person to use your account to access the website.
6.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.4 You must not use any other person's account to access the website, unless you have that person's express permission to do so.
7. User login details
7.1 If you register for an account with our website, we will provide you with a user ID and password.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
8. Cancellation and suspension of account
8.1 We may:
(a) suspend your account;
(b) cancel your account;
at any time in our sole discretion without notice or explanation.
8.2 You may cancel your account on our website using your account control panel on the website.
9. Your content: licence
9.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.
9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
10. Limited warranties
10.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.
10.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
10.3 To the maximum extent permitted by applicable law and subject to Section 11.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
11. Limitations and exclusions of liability
11.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
11.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:
(a) are subject to Section 11.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
11.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
11.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
11.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
11.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
11.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
11.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
12. Breaches of these terms and conditions
12.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.
12.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation creating and/or using a different account).
13. Variation
13.1 We may revise these terms and conditions from time to time.
13.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
13.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
14. Assignment
14.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
14.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
15. Severability
15.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
15.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
16. Third party rights
16.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
16.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
17. Entire agreement
17.1 Subject to Section 11.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
18. Law and jurisdiction
18.1 These terms and conditions shall be governed by and construed in accordance with English law.
18.2 Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.
19. Our details
19.1 This website is owned and operated by Sara Fowles (Stitches and Hos).
19.2 You can contact us:
(a) using our website contact form;
(b) by email, using shop@stitchesandhos.co.uk